Atrocious and depressing service

The nightmare it has been to get my provident fund claim processed has given me grey hair to put it lightly . It takes them 3 days to give you a useless response on mail and not only that the claim is not being processed . It has been a traumatic 2 months with these people and no one is willing to assist like they are getting paid to do the job because if you don’t follow up it’s dead silent that time they have YOUR MONEY !!!!!