JB
James B
1 reviews | Active since Nov 2015
12 Nov 2015, 10:24
Emails down and cannot recover emails
The last few weeks Sybaweb work on the system, on Friday I did not receive any emails till Monday. I report this eventually I got emails on Tuesday morning. Then I send proof that my emails was lost on Wednesday and I would like to know why they cannot recover these emails as it is a risk for my business. Then for some reason they switch me off and the past 24 hours I do not receive any emails. Send email complaining last night, and this morning inform them if they don't come back I will put this on Hello Peter. The still didn't even reply or said one word just ignoring me
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Sybaweb's replyOfficial
19 Nov 2015, 10:36Hello JamesBotha,
On receiving James Botha's complaint, this matter was escalated and client contacted directly. We've resolved the issue and apologised to James for the inconvenience and credited his account.
Regards,
Wendy Isaacs
Client Service Manager
On receiving James Botha's complaint, this matter was escalated and client contacted directly. We've resolved the issue and apologised to James for the inconvenience and credited his account.
Regards,
Wendy Isaacs
Client Service Manager
Sybaweb's reply19 Nov 2015, 10:36
Official
Hello JamesBotha,
On receiving James Botha's complaint, this matter was escalated and client contacted directly. We've resolved the issue and apologised to James for the inconvenience and credited his account.
Regards,
Wendy Isaacs
Client Service Manager
On receiving James Botha's complaint, this matter was escalated and client contacted directly. We've resolved the issue and apologised to James for the inconvenience and credited his account.
Regards,
Wendy Isaacs
Client Service Manager