Terrible Service

I had a telephone conversation with Michael regarding my Fireplace that is not working, he explained the procedure with regards to filling out a callout form and paying a deposit of R570. I immediately paid the money and sent proof of payment. I didn't hear from Michael for at least 3 days. Michael eventually sends out a technician, who was 45 minutes late for the set time. The technician was onsite for 5 minutes and tells me that he is not allowed to work on the fireplace as he didn't do the installation. That is not what I discussed with Michael on the phone. Had I have known that, I would have never called them out let alone pay the R570. Michael's words to me were \We will fix the fireplace