KS
Kanyiso S
1 reviews | Active since Apr 2021
22 Apr 2025, 15:02
TERRIBLE SERVICE!!!
Terrible claims service I submitted a claim for lost devices on the 11th of March, the last communication I received from them was on the 1st of April asking for IMEI number which I sent. Till to date there has been no further correspondence, I've tried calling, emailing and live chat queries all have been ignored/not responded too...
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Switch's replyOfficial
22 Apr 2025, 15:18Hi Kanyiso,
Thank you for bringing your concerns to our attention. We are deeply sorry to hear about your negative claims experience and understand how frustrating it can be to not receive feedback on your claim.
We have reached out to your claims assessor and requested that they provide you with an update as soon as possible.
We sincerely apologise for any inconvenience this may have caused and are committed to resolving your claim promptly.
Best regards,The Switch Team
Thank you for bringing your concerns to our attention. We are deeply sorry to hear about your negative claims experience and understand how frustrating it can be to not receive feedback on your claim.
We have reached out to your claims assessor and requested that they provide you with an update as soon as possible.
We sincerely apologise for any inconvenience this may have caused and are committed to resolving your claim promptly.
Best regards,The Switch Team
Switch's reply22 Apr 2025, 15:18
Official
Hi Kanyiso,
Thank you for bringing your concerns to our attention. We are deeply sorry to hear about your negative claims experience and understand how frustrating it can be to not receive feedback on your claim.
We have reached out to your claims assessor and requested that they provide you with an update as soon as possible.
We sincerely apologise for any inconvenience this may have caused and are committed to resolving your claim promptly.
Best regards,The Switch Team
Thank you for bringing your concerns to our attention. We are deeply sorry to hear about your negative claims experience and understand how frustrating it can be to not receive feedback on your claim.
We have reached out to your claims assessor and requested that they provide you with an update as soon as possible.
We sincerely apologise for any inconvenience this may have caused and are committed to resolving your claim promptly.
Best regards,The Switch Team