J
Jacqueline
1 reviews | Active since Sept 2024
03 Oct 2024, 18:46
Terrible customer service
I never write reviews, but I'm tired of companies not taking ownership of terrible service. You try speak to agent and they don't respond. When you advise you await their response you get an aggressive response back. When you ask them not to speak to you like that no where they apologise. I work in customer service myself and we never speak to our customers like that. We advise the customer as to what we are doing and not leave them hanging. Simple all the response could of been apologises I'm waiting for feedback from my seniors not an aggressive answer back. Also you lodge a complaint to their complaints department and they do not even address all your complaints and concerns.
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Switch's replyOfficial
04 Oct 2024, 09:16Dear Jacqueline,
We are sorry to hear that you have not been satisfied with the service you received. As mentioned in our feedback to you via email, the 10 minute delay in response received from our service agent is regrettable. We hold our service to high standards and this is something we're constantly trying to improve. We have reviewed the chat history with our agent and can assure you that it certainly was not intended to come across as aggressive.
Additionally, in our feedback, we have given you the opportunity to ask further questions if you require further clarification on anything. You are more than welcome to respond to us to request additional response or explanation. We are always here to assist.
Kind regards,
The Switch Team
We are sorry to hear that you have not been satisfied with the service you received. As mentioned in our feedback to you via email, the 10 minute delay in response received from our service agent is regrettable. We hold our service to high standards and this is something we're constantly trying to improve. We have reviewed the chat history with our agent and can assure you that it certainly was not intended to come across as aggressive.
Additionally, in our feedback, we have given you the opportunity to ask further questions if you require further clarification on anything. You are more than welcome to respond to us to request additional response or explanation. We are always here to assist.
Kind regards,
The Switch Team
Switch's reply04 Oct 2024, 09:16
Official
Dear Jacqueline,
We are sorry to hear that you have not been satisfied with the service you received. As mentioned in our feedback to you via email, the 10 minute delay in response received from our service agent is regrettable. We hold our service to high standards and this is something we're constantly trying to improve. We have reviewed the chat history with our agent and can assure you that it certainly was not intended to come across as aggressive.
Additionally, in our feedback, we have given you the opportunity to ask further questions if you require further clarification on anything. You are more than welcome to respond to us to request additional response or explanation. We are always here to assist.
Kind regards,
The Switch Team
We are sorry to hear that you have not been satisfied with the service you received. As mentioned in our feedback to you via email, the 10 minute delay in response received from our service agent is regrettable. We hold our service to high standards and this is something we're constantly trying to improve. We have reviewed the chat history with our agent and can assure you that it certainly was not intended to come across as aggressive.
Additionally, in our feedback, we have given you the opportunity to ask further questions if you require further clarification on anything. You are more than welcome to respond to us to request additional response or explanation. We are always here to assist.
Kind regards,
The Switch Team