CM
Clinton M
1 reviews | Active since Jun 2017
28 Dec 2025, 09:13
So it happens again!!!!
So it happens again!!!! I have been waiting for a certain Abdul to call me back, he promised to give me a call back on december 18 and latest being 19th and guess what? 10 days have passed with no call back from him, I have sent out an email and the generic response being "we will let him know". insuring my gadgets with these guys was the easiest thing to do but when it comes to claims? you will have to sweat and threaten bad reviews in order to get some assistance, it is quite saddening. I am quite disappointed
Helpful (0)
Replies (3)0
Replies (3)
Switch's replyOfficial
29 Dec 2025, 05:30Hi Clinton,
Thank you for sharing your concerns with us. We are sorry to hear about your unsatisfactory claims experience and understand how frustrating it is not to receive timely updates.
The claims team is under a bit of pressure due to weather-related claims and the festive season public holidays at the moment, so turnaround times are a little slower than normal.
We have, however, escalated your claim for urgent attention and requested that they provide you with an update as soon as possible.
We sincerely apologise for any inconvenience this may have caused and are committed to resolving your claim promptly.
Best regards,
The Switch Team
Best regards,
The Switch Team
Switch's reply29 Dec 2025, 05:30
Official
Hi Clinton,
Thank you for sharing your concerns with us. We are sorry to hear about your unsatisfactory claims experience and understand how frustrating it is not to receive timely updates.
The claims team is under a bit of pressure due to weather-related claims and the festive season public holidays at the moment, so turnaround times are a little slower than normal.
We have, however, escalated your claim for urgent attention and requested that they provide you with an update as soon as possible.
We sincerely apologise for any inconvenience this may have caused and are committed to resolving your claim promptly.
Best regards,
The Switch Team
Best regards,
The Switch Team
CM
Clinton M's updateReviewer Update
29 Dec 2025, 13:54I would like to take this opportunity to thank Nonku Mapitiza, who gave me a call today and resolved my claim within minutes. I almost lost it when she said she is taking over from the previous guy and I thought I will need to re start the whole claim process but she assured me that she has everything and would like to conclude on the claim! She honestly made my day as I was going out of my mind as a workout instructor, my watch is my tool that assists me and having went almost a month without one has been stressful! She went above and beyond for me and resolved the matter in a short span of time, it is people like her who would make me want to go back to a company for their services and especially customer care!! You Rock Nonku
CM
Clinton M's update29 Dec 2025, 13:54
Reviewer Update
I would like to take this opportunity to thank Nonku Mapitiza, who gave me a call today and resolved my claim within minutes. I almost lost it when she said she is taking over from the previous guy and I thought I will need to re start the whole claim process but she assured me that she has everything and would like to conclude on the claim! She honestly made my day as I was going out of my mind as a workout instructor, my watch is my tool that assists me and having went almost a month without one has been stressful! She went above and beyond for me and resolved the matter in a short span of time, it is people like her who would make me want to go back to a company for their services and especially customer care!! You Rock Nonku
Switch's replyOfficial
29 Dec 2025, 14:26Hi Clinton,
Thank you so much for your very kind feedback. We appreciate the time that you have taken to share your experience. We will be sure to pass this on to Nonku and her line manager. She really is a superstar, and we are thrilled that she was able to assist you promptly and efficiently.
Best regards,
The Switch Team
Thank you so much for your very kind feedback. We appreciate the time that you have taken to share your experience. We will be sure to pass this on to Nonku and her line manager. She really is a superstar, and we are thrilled that she was able to assist you promptly and efficiently.
Best regards,
The Switch Team
Switch's reply29 Dec 2025, 14:26
Official
Hi Clinton,
Thank you so much for your very kind feedback. We appreciate the time that you have taken to share your experience. We will be sure to pass this on to Nonku and her line manager. She really is a superstar, and we are thrilled that she was able to assist you promptly and efficiently.
Best regards,
The Switch Team
Thank you so much for your very kind feedback. We appreciate the time that you have taken to share your experience. We will be sure to pass this on to Nonku and her line manager. She really is a superstar, and we are thrilled that she was able to assist you promptly and efficiently.
Best regards,
The Switch Team