NN
Nkosinathi N
1 reviews | Active since May 2021
08 Jan 2024, 08:07
second review. i was asked to delete the first one but still no help
i was asked to delete the first hoping to get help. they asked someone to come and get information from me. i gave him all the information he wanted last week but still requesting more information that i dont have.. i think its better you guys tell me that you dont wanna help or cannot help that giving me a hassle i need a phone im struggling now. all the information that u want u never mentioned when i was joining that the phone must always have the sim card in and u never mentioned that i must also always keep the box. all the imei and information for the phone was provided when joining so i dont know know why ask it now? also the proof of purchase was uploaded there but you ask for it everyday
Helpful (0)
Replies (1)0
Replies (1)
Switch's replyOfficial
08 Jan 2024, 16:50Dear Nkosinathi,
We're sorry to hear of your dissatisfaction with the claims process.
Each claim requires a basic set of standard information to be provided before we can validate a claim. This is essential for all clients to be treated fairly.
If you have any questions about the information requested, you are welcome to contact the claims team for further assistance or clarification. Once the requested information has been provided, we will be able to proceed with your claims assessment.
Kind regards,
The Santam Switch Team
We're sorry to hear of your dissatisfaction with the claims process.
Each claim requires a basic set of standard information to be provided before we can validate a claim. This is essential for all clients to be treated fairly.
If you have any questions about the information requested, you are welcome to contact the claims team for further assistance or clarification. Once the requested information has been provided, we will be able to proceed with your claims assessment.
Kind regards,
The Santam Switch Team
Switch's reply08 Jan 2024, 16:50
Official
Dear Nkosinathi,
We're sorry to hear of your dissatisfaction with the claims process.
Each claim requires a basic set of standard information to be provided before we can validate a claim. This is essential for all clients to be treated fairly.
If you have any questions about the information requested, you are welcome to contact the claims team for further assistance or clarification. Once the requested information has been provided, we will be able to proceed with your claims assessment.
Kind regards,
The Santam Switch Team
We're sorry to hear of your dissatisfaction with the claims process.
Each claim requires a basic set of standard information to be provided before we can validate a claim. This is essential for all clients to be treated fairly.
If you have any questions about the information requested, you are welcome to contact the claims team for further assistance or clarification. Once the requested information has been provided, we will be able to proceed with your claims assessment.
Kind regards,
The Santam Switch Team