1 reviews | Active since Feb 2024
SANTAM SWITCH REFUSES TOO PROGRESS CLAIM WITHOUT PREMIUM BEING PAID HOWEVER THEY DEBITED ME ON THE 01/02/2024
I have been insured with santam switch for my home tv which is a Samsung. Due too the tv falling they have requested pictures which I would could give gladly. Now santam switch states the following yet my premium had already been taken out on the 1st of Feb.
Santam Switch policies are billed in arrears. As outlined in the policy wording, the pro-forma collection is made before we progress any claims. This is done to ensure that we have collected all premiums due for an asset that we have accepted risk for.
The premium that was collected successfully was the premium due for cover used in January. Since the incident date is 04/02/2024 we need to collect the premium due for February to progress the claim.
This is utter nonsense. I would never insure with these guys ever again. They are a bunch of ******* who misleads customers. I wouldn't recommend them too anyone.
As an insurer, we accept risk for the assets you insure with us in return for an insurance premium that you pay. The premium collected today was a pro-rata amount for February, up until the incident date. We cannot proceed with any claims without collecting all premiums that are due for the asset insured with us. This is also clearly outlined in the policy wording.
Please don't hesitate to reach out to the customer care team if anything is unclear. We would be happy to assist.
The Santam Switch Team
As an insurer, we accept risk for the assets you insure with us in return for an insurance premium that you pay. The premium collected today was a pro-rata amount for February, up until the incident date. We cannot proceed with any claims without collecting all premiums that are due for the asset insured with us. This is also clearly outlined in the policy wording.
Please don't hesitate to reach out to the customer care team if anything is unclear. We would be happy to assist.
The Santam Switch Team