JE
Jean E
1 reviews | Active since Sept 2023
15 Sept 2023, 18:10
Santam Switch - Not as fast as they claim .
I submitted claim in May 2023 , still no formal feedback.
When I mail people incharge I got reply to say they will let me know outcome at end of day and I’ve yet to get feedback.
I submitted all necessary documents, then they send assessor and he also delays process .
Santam claims to be fast reliable insurance but I beg to differ and I have a email track of everything.
Helpful (0)
Replies (1)0
Replies (1)
Switch's replyOfficial
18 Sept 2023, 09:43Dear Jean,
Thank you for your honest feedback. We're sorry that you feel let down by our service.
From time to time we rely on external service providers to assist us in assessing claims. On this occasion, it has resulted in a longer than desired claim turnaround due to the various factors regarding your claim. Please be assured that we are committed to accurately and fairly settling all claims within a reasonable time frame, however, due diligence needs to be followed in order to do so.
We will be looking closely into where communication can be improved to ensure that you as the client are kept up to date at all times. Please let us know directly if you have any questions or concerns, and we would he happy to address these for you.
The Santam Switch Team
Thank you for your honest feedback. We're sorry that you feel let down by our service.
From time to time we rely on external service providers to assist us in assessing claims. On this occasion, it has resulted in a longer than desired claim turnaround due to the various factors regarding your claim. Please be assured that we are committed to accurately and fairly settling all claims within a reasonable time frame, however, due diligence needs to be followed in order to do so.
We will be looking closely into where communication can be improved to ensure that you as the client are kept up to date at all times. Please let us know directly if you have any questions or concerns, and we would he happy to address these for you.
The Santam Switch Team
Switch's reply18 Sept 2023, 09:43
Official
Dear Jean,
Thank you for your honest feedback. We're sorry that you feel let down by our service.
From time to time we rely on external service providers to assist us in assessing claims. On this occasion, it has resulted in a longer than desired claim turnaround due to the various factors regarding your claim. Please be assured that we are committed to accurately and fairly settling all claims within a reasonable time frame, however, due diligence needs to be followed in order to do so.
We will be looking closely into where communication can be improved to ensure that you as the client are kept up to date at all times. Please let us know directly if you have any questions or concerns, and we would he happy to address these for you.
The Santam Switch Team
Thank you for your honest feedback. We're sorry that you feel let down by our service.
From time to time we rely on external service providers to assist us in assessing claims. On this occasion, it has resulted in a longer than desired claim turnaround due to the various factors regarding your claim. Please be assured that we are committed to accurately and fairly settling all claims within a reasonable time frame, however, due diligence needs to be followed in order to do so.
We will be looking closely into where communication can be improved to ensure that you as the client are kept up to date at all times. Please let us know directly if you have any questions or concerns, and we would he happy to address these for you.
The Santam Switch Team