SANTAM SWITCH AND ASSESSOR ISN'T INTERESTED IN RESOLVING CLAIM

I submitted a claim on Monday and an accessor by the name as Abdul Lateef Jacob's was assigned too the claim. He spoke too me and explained everything . He requested that I send him proof of purchase for the item and I also told him I took it too a repair specialist and have a quotation from them he then requested that I send it too him. He said he was making arrangements with the service provider too collect my damaged item so they can assess it and make a damage report. It has been 5 days with no update. Each day I send him emails following up but he doesn't care too even respond with any update. Atleast update the customer on the claim as that's the right thing to do. I didn't expect such services from santam insurance.

I require assistance on this matter as it's not being resolved not by santam switch nor by the assessor, it's like they aren't interested in resolving the claim. This is pathetic service.

Claim number - ***