Quick turnaround time for app bug fix

I contacted the JaSure support team with a bug I was having on the app. It wasn't anything major but still something I hoped they would look at it sometime soon. I was surprised to get such a quick turnaround from the team who looked at the bug within two weeks. Typically companies will just throw these customer-specific issues into a backlog somewhere that gets looked at long into the future. So a big kudos to the JaSure team for making the effort to solve the issue I was having, even though it was minor. It shows they care about their customers' experiences in using the app, and for that I am appreciative. And on top of that, they proactively reached out to me to let me know that it was fixed and that I could try again. Awesome experience. Makes me confident to know that if I ever have to claim, that this will also be handled with care and a personal touch.