Poor Service and Lack of Transparency

I requested an invoice from Budget Cellular Distributors to provide to my insurance company, showing the value of my phone. Instead of assisting, I was told to contact my insurance. I then emailed my insurance, but the representative, Thandolwethu Ikaneng, has not responded to my emails for over a week.

This lack of response and refusal to provide a simple invoice makes me wonder whether the value of the phone I was given is even accurate. The only positive part of my experience was that the initial process of getting the phone was quick. Beyond that, the service has been horrible, unhelpful, and frustrating.

Customers deserve transparency and proper communication, especially when it comes to the true value of the devices we are given.