NM
Nelile M
1 reviews | Active since Jun 2020
08 Mar 2024, 16:18
Poor customer care
A claim was lodged on the 28th of February 2024, now its the 8th of February 2028 and no positive feedback about the progress of the claim. I have to dig for the accessor (Abdul-Lateef Jacobs) to provide me with an update
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Switch's replyOfficial
08 Mar 2024, 17:46Hi Nelile,
We're really sorry to hear that you're not happy with the service that you're receiving during your claim. Please be rest assured that we are looking into this urgently and have escalated as required to ensure that you receive the feedback necessary on your claim. We will get to the bottom of this and update you as soon as possible.
Kind regards,
The Santam Switch Team
We're really sorry to hear that you're not happy with the service that you're receiving during your claim. Please be rest assured that we are looking into this urgently and have escalated as required to ensure that you receive the feedback necessary on your claim. We will get to the bottom of this and update you as soon as possible.
Kind regards,
The Santam Switch Team
Switch's reply08 Mar 2024, 17:46
Official
Hi Nelile,
We're really sorry to hear that you're not happy with the service that you're receiving during your claim. Please be rest assured that we are looking into this urgently and have escalated as required to ensure that you receive the feedback necessary on your claim. We will get to the bottom of this and update you as soon as possible.
Kind regards,
The Santam Switch Team
We're really sorry to hear that you're not happy with the service that you're receiving during your claim. Please be rest assured that we are looking into this urgently and have escalated as required to ensure that you receive the feedback necessary on your claim. We will get to the bottom of this and update you as soon as possible.
Kind regards,
The Santam Switch Team