1 reviews | Active since Feb 2024
PATHETIC SERVICE FROM ACCESSOR AND EXAMINOR AT SANTAM AND SANTAM SWITCH
Put a claim in for a loss on the 4th April 2024 accessor contacts me next day stating an examiner was appointed for validation of claim and will contact me. I followed up again yesterday with the accessor who is Abdul-Lateef Jacob's He said he emailed the revelant department and they will contact. Up till today there's no email or phone call from the examiner, I also emailed Abdul-Lateef Jacob's today but he never responded. It has been 4 days since the accessor contacted me and nothing has been done. Accessor nor examiner is interested in resolving claim. This is pathetic service from santam honestly. Premiums are paid so claims shouldn't be an issue but they giving me the running around.
Claim number - *** It's like they aren't interested in resolving my claim.
Please note that we aim to treat all our claims in an equal and fair manner, with the urgency they deserve. We need to do the necessary due diligence with every claim to ensure that all clients are treated equally. Your assessor will be in contact with you once this due diligence has been done. We will continue to do what we can to ensure that there are no unnecessary delays in the processing of your claim.
The Santam Switch Team
Please note that we aim to treat all our claims in an equal and fair manner, with the urgency they deserve. We need to do the necessary due diligence with every claim to ensure that all clients are treated equally. Your assessor will be in contact with you once this due diligence has been done. We will continue to do what we can to ensure that there are no unnecessary delays in the processing of your claim.
The Santam Switch Team