LK
Lebogang K
1 reviews | Active since Dec 2024
10 Dec 2024, 18:10
Pathetic service
Hellopeter should give us an option for a 0-star rating coz 1 star is too much for the kind of service I have received from santam switch. I submitted a claim on 4th of November 2024 and it's now over a month later and there I still have to contact them every 2nd day to follow up since no one bothers to call and give feedback.
I was given a cellphone number for a Jermaine Phillips who is the appointed assessor, but the man never answers his phone or return any calls.
I lost my camera, but I still have the box, charger, and Lense but apparently, that is not enough proof of ownership
Helpful (0)
Replies (3)0
Replies (3)
Switch's replyOfficial
11 Dec 2024, 10:03Hi Lebogang,
We're sorry to hear that your claims experience has not been satisfactory.
The assessor assigned to your claim has been trying to reach you to no avail. Please note that a valid proof of ownership is required for all theft and loss claims. This is clearly outlined in the policy wording which was sent to you at policy inception.
We look forward to resolving your claim for you once all the required documentation is received and validated. Should you have any questions relating to your claim, you are always welcome reach out to us.
Kind regards,
The Switch Team
We're sorry to hear that your claims experience has not been satisfactory.
The assessor assigned to your claim has been trying to reach you to no avail. Please note that a valid proof of ownership is required for all theft and loss claims. This is clearly outlined in the policy wording which was sent to you at policy inception.
We look forward to resolving your claim for you once all the required documentation is received and validated. Should you have any questions relating to your claim, you are always welcome reach out to us.
Kind regards,
The Switch Team
Switch's reply11 Dec 2024, 10:03
Official
Hi Lebogang,
We're sorry to hear that your claims experience has not been satisfactory.
The assessor assigned to your claim has been trying to reach you to no avail. Please note that a valid proof of ownership is required for all theft and loss claims. This is clearly outlined in the policy wording which was sent to you at policy inception.
We look forward to resolving your claim for you once all the required documentation is received and validated. Should you have any questions relating to your claim, you are always welcome reach out to us.
Kind regards,
The Switch Team
We're sorry to hear that your claims experience has not been satisfactory.
The assessor assigned to your claim has been trying to reach you to no avail. Please note that a valid proof of ownership is required for all theft and loss claims. This is clearly outlined in the policy wording which was sent to you at policy inception.
We look forward to resolving your claim for you once all the required documentation is received and validated. Should you have any questions relating to your claim, you are always welcome reach out to us.
Kind regards,
The Switch Team
LK
Lebogang K's updateReviewer Update
12 Dec 2024, 11:02The assessor called me to tell me he was going on leave and he will hand over the claim to someone else. That new assessor was meant to call me yesterday to sched a meeting for tomorrow and I have not received a call from anyone. I guess I'm the one who has to call in again to find out the name of the new assessor.
LK
Lebogang K's update12 Dec 2024, 11:02
Reviewer Update
The assessor called me to tell me he was going on leave and he will hand over the claim to someone else. That new assessor was meant to call me yesterday to sched a meeting for tomorrow and I have not received a call from anyone. I guess I'm the one who has to call in again to find out the name of the new assessor.
LK
Lebogang K's updateReviewer Update
13 Dec 2024, 11:18This is ridiculous, the assessor was supposed to meet up with me today but there isn't any communication till now.
LK
Lebogang K's update13 Dec 2024, 11:18
Reviewer Update
This is ridiculous, the assessor was supposed to meet up with me today but there isn't any communication till now.