I've been ghosted
I submitted a claim on the 19th March and received an email from Pulane the following day advising their supplier would contact me, I havent heard anything from anyone since then, my follow up emails have been ignored, the least a company can do is keep their customer in the loop
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Switch's replyOfficial
30 Mar 2025, 10:25Hi Siddeeq,
Thank you for taking the time to voice your concerns. We are sorry to hear that your queries have not been adequately responded to.
We just wanted to highlight that claim validations can take 5-7 business days, and in the case where we rely on a supplier, this can take a little longer. Due to the public holiday on the 21st, we have not yet had adequate time to complete the claim validations. However, we have followed up with your claims assessor and asked her to update you as a matter of urgency.
We sincerely hope that you understand, and look forward to resolving your claim promptly.
Kind regards,
The Swith Team
Thank you for taking the time to voice your concerns. We are sorry to hear that your queries have not been adequately responded to.
We just wanted to highlight that claim validations can take 5-7 business days, and in the case where we rely on a supplier, this can take a little longer. Due to the public holiday on the 21st, we have not yet had adequate time to complete the claim validations. However, we have followed up with your claims assessor and asked her to update you as a matter of urgency.
We sincerely hope that you understand, and look forward to resolving your claim promptly.
Kind regards,
The Swith Team
Best regards,
Switch's reply30 Mar 2025, 10:25
Official
Hi Siddeeq,
Thank you for taking the time to voice your concerns. We are sorry to hear that your queries have not been adequately responded to.
We just wanted to highlight that claim validations can take 5-7 business days, and in the case where we rely on a supplier, this can take a little longer. Due to the public holiday on the 21st, we have not yet had adequate time to complete the claim validations. However, we have followed up with your claims assessor and asked her to update you as a matter of urgency.
We sincerely hope that you understand, and look forward to resolving your claim promptly.
Kind regards,
The Swith Team
Thank you for taking the time to voice your concerns. We are sorry to hear that your queries have not been adequately responded to.
We just wanted to highlight that claim validations can take 5-7 business days, and in the case where we rely on a supplier, this can take a little longer. Due to the public holiday on the 21st, we have not yet had adequate time to complete the claim validations. However, we have followed up with your claims assessor and asked her to update you as a matter of urgency.
We sincerely hope that you understand, and look forward to resolving your claim promptly.
Kind regards,
The Swith Team
Best regards,