1 reviews | Active since Jun 2017
Horrible Service
I would give zero stars if I could. I submitted a claim on January 1, 2025, with all the required documents for my smartphone, today it is the 13th of Feb 2025, and I still do not have a replacement or a payout for my claim! It has been a week since the assessor(Frans) said he is concluding his investigation and have not heard back from him since then, it could be that he has not called or maybe he called and could not get through as I am currently out of the country but no email or any other means of communication. I had to travel without getting a replacement or payout so I can replace my phone and already this has made my trip even horrible! The fact that I still have other valuables insured with you guys is giving me sleepless nights because it means should I lose or break my valuables, I will be experiencing this long delay in processing my claim! best believe I will be reaching out to the Insurance ombudsman when I get back because why am I even still paying for the same device that has since been removed from my profile and your explanation of that does not even make sense
We're really sorry to hear that you have had a less than satisfactory claims experience.
We hope you understand that when a claim is marked for further investigations, these investigations mean the claim turnaround time does take longer than usual. We need to validate all the information provided to ensure that claims are accurately and fairly settled. This is important, as it ensures that all policyholders are treated equally and fairly and that we can continue to pay valid claims.
The investigator assigned to your claim has informed us that he has reached out to you regarding the settlement of your claim
Kind regards,
The Switch Team
We're really sorry to hear that you have had a less than satisfactory claims experience.
We hope you understand that when a claim is marked for further investigations, these investigations mean the claim turnaround time does take longer than usual. We need to validate all the information provided to ensure that claims are accurately and fairly settled. This is important, as it ensures that all policyholders are treated equally and fairly and that we can continue to pay valid claims.
The investigator assigned to your claim has informed us that he has reached out to you regarding the settlement of your claim
Kind regards,
The Switch Team