CG
Caroline G
1 reviews | Active since May 2021
17 May 2021, 16:38
Bad service from Jasure
I lost my phone last week Sunday and submitted my claim with all necessary documents last week Monday, it's been a week and my claim is still u under review Jasure said my claim will take 2 to 3 business days. The agent at Santam that is dealing with my claim does not give me any feedback ad to what's going to happen next his name is Barend,initially they told me that whoever is dealing with my claim is on sick leave. It is frustrating having to send emails every day so that u know what's going on on top of that I need to borrow a device to do so. This is what I call bad service
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Switch's replyOfficial
24 May 2021, 12:04Hi Caroline,
We appreciate that losing your phone is frustrating and that replacing it as a matter of urgency is important. We do acknowledge that the communication on the claim was not up to the standard that we strive for, which we will address accordingly. Thank you very much for raising your concerns.
Our communication to you on the claim turnaround time was, as we pointed out at the time, a guideline. The 6 business days which it took to provide your settlement are still considered good in terms of our obligations. With each claim being unique in nature, it is important to remember that these times will vary on each claim event.
If you have any further concerns or queries relating to our product, you are more than welcome to address us directly. We would be more than happy to assist.
Wishing you a great day further!
We appreciate that losing your phone is frustrating and that replacing it as a matter of urgency is important. We do acknowledge that the communication on the claim was not up to the standard that we strive for, which we will address accordingly. Thank you very much for raising your concerns.
Our communication to you on the claim turnaround time was, as we pointed out at the time, a guideline. The 6 business days which it took to provide your settlement are still considered good in terms of our obligations. With each claim being unique in nature, it is important to remember that these times will vary on each claim event.
If you have any further concerns or queries relating to our product, you are more than welcome to address us directly. We would be more than happy to assist.
Wishing you a great day further!
Best regards,
Switch's reply24 May 2021, 12:04
Official
Hi Caroline,
We appreciate that losing your phone is frustrating and that replacing it as a matter of urgency is important. We do acknowledge that the communication on the claim was not up to the standard that we strive for, which we will address accordingly. Thank you very much for raising your concerns.
Our communication to you on the claim turnaround time was, as we pointed out at the time, a guideline. The 6 business days which it took to provide your settlement are still considered good in terms of our obligations. With each claim being unique in nature, it is important to remember that these times will vary on each claim event.
If you have any further concerns or queries relating to our product, you are more than welcome to address us directly. We would be more than happy to assist.
Wishing you a great day further!
We appreciate that losing your phone is frustrating and that replacing it as a matter of urgency is important. We do acknowledge that the communication on the claim was not up to the standard that we strive for, which we will address accordingly. Thank you very much for raising your concerns.
Our communication to you on the claim turnaround time was, as we pointed out at the time, a guideline. The 6 business days which it took to provide your settlement are still considered good in terms of our obligations. With each claim being unique in nature, it is important to remember that these times will vary on each claim event.
If you have any further concerns or queries relating to our product, you are more than welcome to address us directly. We would be more than happy to assist.
Wishing you a great day further!
Best regards,