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Frank B
1 reviews | Active since Mar 2014
05 Jan 2024, 09:59
Bad service after second claim
I have insured my apple watch with Santam and have made a claim after it was lost during Christmas time. Usually the process gets handled well and quick, all of a sudden I have to do follow ups with no feedback from the team and being told about management needing to look at my claim. At the moment it has been 5 working days since I made a claim and provided all the necessary documents and I am still not getting a concrete answer of what is happening with my claim. I am now getting the worst and similar experience from companies that I left for Santam. I would advise anyone not to insure more that one product with this company, you will be frustrated.
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Switch's replyOfficial
05 Jan 2024, 11:56Hi Frank,
Thank you for raising your concerns. We have looked into the matter and can assure you that the same level of attention has been app**** to this claim as previously. Different claim circumstances impact turnaround times from claim to claim and we must complete our due diligence to ensure all claims are treated fairly.
If you have any further concerns or questions please do not hesitate to reach out to us. We are always happy to assist.
Kind regards,
The Santam Switch Team
Thank you for raising your concerns. We have looked into the matter and can assure you that the same level of attention has been app**** to this claim as previously. Different claim circumstances impact turnaround times from claim to claim and we must complete our due diligence to ensure all claims are treated fairly.
If you have any further concerns or questions please do not hesitate to reach out to us. We are always happy to assist.
Kind regards,
The Santam Switch Team
Best regards,
Switch's reply05 Jan 2024, 11:56
Official
Hi Frank,
Thank you for raising your concerns. We have looked into the matter and can assure you that the same level of attention has been app**** to this claim as previously. Different claim circumstances impact turnaround times from claim to claim and we must complete our due diligence to ensure all claims are treated fairly.
If you have any further concerns or questions please do not hesitate to reach out to us. We are always happy to assist.
Kind regards,
The Santam Switch Team
Thank you for raising your concerns. We have looked into the matter and can assure you that the same level of attention has been app**** to this claim as previously. Different claim circumstances impact turnaround times from claim to claim and we must complete our due diligence to ensure all claims are treated fairly.
If you have any further concerns or questions please do not hesitate to reach out to us. We are always happy to assist.
Kind regards,
The Santam Switch Team
Best regards,