2 months, no payout on my claim! Appalling service, avoid at all costs!

Absolutely terrible! I would not recommend Santam Switch to anybody. My bicycle was ****** on the 1st December 2023 and the claim was registered on the 2nd December 2023, I provided all information requested when filing the claim, yet I have still not been paid out.

I am firstly being paid less than I rightfully should, due to my bicycle being an Ibis which is imported to South Africa. Secondly, they advised it was paid onto the claims card, which is faulty and I cannot access the funds.

I have more than 15 emails sent with less than 5 responses, I have called 3 times a day for weeks and I get passed from switchboard to switchboard with nobody able to help. I can never get through to the person who should be assisting with my claim, and when I do finally get through to a human, they tell me they can not view the claim.

I have dealt with 3 individuals within Santam, yet my claim is STILL NOT RESOLVED almost 2 months later. Elizabeth Letsoenyo, Keabetswe Letsoalo & Jeremy Gallimore are CC'd on every email I send to Santam, yet not one of them has the decency to respond.

What can I do to get paid out... I call and nobody can connect me to Keabetswe who is supposed to resolve the claim, internally they promise they leave messages for her, yet I never receive a callback and then when I email directly, not one person responds.

Any tips on how to get through to these people would be greatly appreciated!

For all my fellow cyclists, avoid at all costs!