Switch consumables - worst business to deal with

They contact our office to introduce toners. We can try it first and if we are satisfied we can pay afterwards for it. The first toner did not work - second toner did not last long. However, this is where the problems started. According to them it's an introductory pack and you cannot return it. You have to pay for it. A month later they deliver another 2 toners stating that it was still part of the intro packs. Where initially the intro pack consists of 2 toners, it suddenly changed to 4 toners. And still you can't return it. Via email we agreed that we will pay for it but they should not send more toners.

Two months later they send another 3 toners again, claiming that it's still part of the intro packs and they will not accept it back either. After refusing payment initially, and much debate around how their intro packs works and no-return policy that they have, they agreed that they will close the account if we pay the last 3 toners. Which we did.

Worst of all, they contacted my office again today, few months later, suddenly claiming that the account is still open, and there are 3 toners remaining that needs to be delivered. They cannot close the account due to this. It’s still part of the intro pack. Now, the intro pack which started out as 2 toners, changed into 10 toners!!!

DON'T TEST TONERS from this company, you will keep on receiving "INTRO PACKS" - it's more expensive than the original toners, it does not last as long as the original toners. But the worst of all is how they conduct business!! Don't deal with them.