Theft!!!!

Disgusting service!

I had booked tickets in 2021 to travel from Johannesburg to Zurich on 02 Feb 2022. Booking code: OI6YCY. In December there had been a travel ban put in place for South Africans traveling to Switzerland. I then enquired on Swiss Air's website on how the procedure works to refund my ticket should it be necessary. I never heard from anyone at Swiss Air again. On the 25th of January 2022 I called the Swiss Air contact centre in Cape Town ***) and spoke to an agent called Elijah. He had told me that a refund request has been made which I then said he should cancel and make sure no refund should be processed. (This call was recorded) I never requested a refund on their website because I really did not want a refund, only a rebooking. On the 29th I received an email stating my refund has been successfully processed and an amount of R2000 will be credited in total. Our ticket was R15 000. I then called in to ask what this was about and was treated so bad that I decided to drop the call and call back to maybe speak to Elijah. I could not reach him but I was told he would call me back during the course of the day. No call thus far. I decided to call the call centre in Switzerland yesterday, held the line for 15 minutes. Eventually got through to a lady who also said that this is my fault and she could not do anything for me. She also said that my recorded call on 25 January will also not be listened to. I then asked why and I was told that it's none of my business.

I am really utterly disgusted in the poor service of this airline. I feel as if I was ****med with this airline. They totally stole my money!!!!