Shocking service. Tantamount to theft.

We booked tickets to Zurich for departure in March 2015. After a number of attempts our connection held long enough to complete the transaction. During this process we called swiss air a number of times to confirm that there were no bookings lurking in the background. We were assured that there were no tickets and to proceed and book again which we diid. On the 19 December we were debited for tickets and seat reservations. All good so far. On the 20th we were debited again for seat reservations. Well now the fun starts. I called their office only to be told not to worry it will be refunded as soon as they cancel the codes. Now 7 weeks later we are still waiting and I can't tell you the number of phone calls I have made in this regard to Swiss Air. As far as I am concerned this will be the last time we will travel with Swiss Air and will advise our friends as we'll not to use the, in future.This type of action is called theft in my books. shocking shocking shocking. This is plain *****ing from the consumer in my opinion.