shocking service from swiss air

despite posting on swiss air face book page and swiss air promising to get back to us Up till now know response Below our complaint Swissair I would like to inform you of my extreme disappointment with Swiss Aiir Yesterday, 4th June my husband and I took flight LX979 from Berlin to Zurich with the intention of connecting to LX288 to Jhb. Once we were on board we were informed that due to storms in Zurich we were not able to take off in time . 10 mins before landing,(now over 40 mins late) the pilot informed those who needed connections to contact ground staff. We were not aided to leave the plane first which would have been the sensible thing to do. We waited our turn to disembark and then went to speak to a lady standing at a desk as we came through. She did not know anything about us needing to connect to our flight and she sent us to transfer desk B. We ran there to find it deserted We then saw a sign to transfer desk A (There was not a soul insight from whom we could have asked for help). Again we ran and then found ‘Mr ... who was also running to try and catch the plane. We all ran together to gate D. (Please be aware that we are pensioners and this was very stressful to be running up and down with no assistance. )There the ground staff allowed this gentleman and another young lady into the flight and then informed us that we had been bumped off the flight and that the doors were closed. We insisted on also being allowed to board. There was no reason to let them and not us board the plane Eventually they agreed and we boarded. At this stage we were utterly exhausted and highly frustrated. In addition to this I was extremely worried about my husband as he is recuperating from a major operation (I am happy to produce doctor letter to support this) Once we were on board the chief flight attendant was very kind but did not agree at least to allow us to sit in business class as compensation. She did however inform us that our bags were still on the plane and that we would be collecting them on arrival. She presented us with a voucher for 50****** as compensation. Poor compensation in deed for what we had gone through. This morning on arriving at OR Tambo we waited for our bags. Again we were exhausted and frustrated. The bags did not arrive and we had to deal with queues of people who also had lost their bags. So now we wait for bags. My husbands pills are in the lost luggage as were some parcels that I needed to drop off this morning. We had also arranged for help with our bags for today. We are completely and utterly exhausted and disappointed with Swiss Air. We would like to know what you are going to do about this shocking experience Never will we choose Swiss Air again