Shocking response from Swiss Air

Swiss air can take up to an hour to take a call, in the meantime you have to listen to "hold music". The reception on the other side is very clinical, unfriendly and unhelpful. I need to make changes to my airticket for June due to the Corona virus situation which is very serious in Italy and this is only my first leg of the journey, I get a connector thereafter and at the end of the journey I am to return to South Africa on Swiss Air again, which I have been doing for the last 30 years plus additional ones inbetween, I was told that I have to pay Euro190 per person for myself and my wife each as a cancellation fee. I am only able to travel next year June again with my wife and they are not prepared to change the ticket to this date, if it could be changed, I would have to pay Euro150 per person. I am shocked at the lack of humanity, all other other airlines are accommodating their passengers, either by accepting cancellation or by postponing flights without cost. A very poor shocking show