Poor service and unfair customer treatment

On the 18 of December 2020 , Swiss Air didn’t allow me to board my flight to Vienna via Switzerland. The Swiss had changed their regulations about lay overs and I wasn’t permitted to Vienna via Zurich as I wasn’t an EU citizen. I spent approximately R6500 on their economy flight. I was extremely disappointed at how the situation was handled . I had to buy another return flight using KLM the very same night ( costing me a further R8000).

I called Swiss for a refund and they said they will only pay about 40% of the original amount. I still haven’t received a single cent from the airline . I have called and lodged an official complaint, no one has bothered to get back to me .

Booking Ref JW8BK9