Non-Existent Call Center or Email Platform

Took me a week to get through to the call center - I phoned world wide cous I was so desperate. No way of emailing them, no email address on website. The contact form which I filled out online, is still unanswered. EVEN THE PROCESS TO LAY A COMPLAINT ON THEIR WEBSITE IS IMPRACTICAL AND RETARDED, to be frank... I thought Swissair would be one of the more professional companies to approach. Eventually got through to a lady at South African branch, then she couldn't answer my questions, and kept me on hold for 2mins till I hung up.

In the end Packo from SA branch helped me with simply adding a bicycle to my booking.