Items ****** from my luggage

Valuable items were ****** from my luggage on Swiss Airlines flight. This is because our flight from Brussels to Zurich then South Africa was cancelled after we had already checked in our luggage.

Swiss Airlines made arrangements to rebook us on an Ethiopian Airlines flight, which meant that we would arrive in SA on the same day we planned.

We arrived at OR Tambo, stood at the carousel for Ethiopian Airlines to collect our baggage only to find nothing there. We then proceed to the delayed or lost luggage area, where the people for Ethiopian Airlines are the only ones willing to assist with logging a ticket.

We were informed that our luggage will come on a Swiss Air flight the next day and will be couriered to us.

Now between my baggage being transported from Brussels to South Africa, and then being couriered to my address, items were removed and ****** from it.

Now the people at Swiss Air are evading responsibility as they are telling me I have been in contact with Ethiopian Airlines.

How is Ethiopian Airlines responsible for my lost items when my baggage was transported by Swiss Air? I don’t understand.

This is a ****py airline, and I would advise anyone that would like to have peace of mind on their trips, whether business or personal, to avoid Swiss Air. Their behavior is appalling, and they expect customers to just “move on” from having items ****** while in transit from their flights.