Flight LX283-17/02/23

Flight LX283 from Johannsburg was canceled, as passangers we were only told about 1hr later what was going on and that they would put as many people on a plane tonight/last night. No one was put on any plane nor did we get told when the plane was rescheduled. Only about 2hrs later we got the update information that the flight will leave at 12:15 the following day. After speaking to the local customer service explains that I needed to be in the uk before the 19th they said it was not possible. I know for a fact that British airways the last flight out of Johannesburg was still there and no effort was made to attempt to contact BA. I was meant to attend a funeral in the family. Customer service is not great, very little information was given, bad communication skills, lack of assistance. Note no official person from Swiss air was able to give us the update, all the information we got was vai airport assistant company, Swiss air won’t see me ever on there flights rather pay more than have this kind of service. Swiss air will probably not even say anything or respond to my review or anyone else’s as they have not claimed on helloprtet. ***ards.