Worst experience ever.

After coming across Swiitch Beauty on Instagram, I headed over to their website, just in time for Black Friday shopping! I then happily placed my order, paid the shipping and then proceeded to waiting patiently for my order. (Mind you, not that patiently as I was very excited).

I then saw posts on Instagram asking customers to be patient as they have exceeded their own expectations and needed to ship huge amount of orders. All good and well. I have compassion. patient I remained.

Then finally, I receive my shipping email. EEE**** Exciting or what! Spoiler alert. OR WHAT.... After waiting another week for this package to arrive, I decided to check the tracking number... And guess what? "it cannot be found" (on neither one of the 2 shipping companies they make use of)

So you know, the usual, can I get a refund now email, with a "we're sorry" response, and "yes, we'll refund you" to no prevail. This was 2 days ago. No refund. No response on my follow-up email. No proof of payment. Nothing.

Honestly. I am so disappointed. I didn't want a refund, I just wanted my palette. That's all. I am all for entrepreneurship, but why bite off more than you can chew?

So, Rabi, Let me get this straight, you dropped out of school at 16, to pursue a career in the beauty industry by embarking on this journey and focusing your attention on it full time. You then proceed to hire 2 more people. (Which from my experience is just as ***********.)

Maybe you should've stayed in school, learned another thing or 2 about starting and sustaining a business, as well as what customer service is and what it entails. It's a sink or swim industry and honey, you're drowning.