Poor service

<p>Purchased a jade roller from the pop up store in cape town, just for it to be of poor quality and break. When I initially emailed them i got no response from the company. After sometime there was a comment on insta with a few others that experience the same problem, that was the first time i got a reponse to say we should email them. So i emailed once again with my initial problem and was told that the jade roller replacement will be sent ASAP. Its been 3 months since, I've tried contacting them through email and their live chat but still no response. I was really fond of the business because i thought it was simply amazing, but after i see the lack of service and how they choose to only response to people selectively is simply pathetic and bad business ethic. </p>