Is swiftreg a ***** or ****?

This business claimed they have 14 days turnaround import and export license registration. A process of import and license started in May 2023 and as of 15 September 2023, the registration has not been done. They promised a refund and never did. They always give excuses, especially a lady called Amber. For almost 1 and half months now I have been waiting for the refund. Please me.