********* and Terrible Service - Stay away!

Since Adobe Flash reached EOL, many functions on SARS (in this case registering for PAYE and UIF) are unavailable. I decided since I cannot register myself, I will make use of a company that can do it (assuming that they will have a manual process in place). I went on SwiftReg's site, they advertised the service of registering PAYE and UIF at R 990. I made the payment and sent all the required documents to Amber Louw on Friday morning at 00:53.

Friday at 13:07, I sent a follow-up email (cc info@swiftreg) as I have not received any acknowledgement or any communication from them. Friday, I didn't hear back from them at all.

Monday at 14:36, I called them, and I asked to speak to Amber as I still haven't heard anything from them. The person tells me that Amber is on lunch (this is at 14:36 and they close at 16:30). At 16:09, I get a response for the first time and all she says: "Thank you for your payment, we are currently unable to submit any VAT or PAYE registrations as SARS is experiencing issues with their adobe flash."

So there are a few things that **** ME OFF about this entire situation: 1. Why do you advertise the service if you know you cannot assist a client? 2. You ask me R 990 for something that anybody can do themselves (because for that price I expect that you will have alternative methods in place to ensure you deliver on the service the customer paid for). 3. It took you 2 working days (4 days) to reply and tell me something that you could have done in a matter of minutes since you opened for business on Friday. 4. Why do you accept payments, for something that you know you cannot deliver on because now I have to waste my time to get reimbursed (which I am demanding)?

I will go out of my way to protect other consumers form your **** service and *********ness