CW
Cheryl W
1 reviews | Active since Jul 2022
19 Jul 2022, 16:57
Swift Solar should be swiftly shut down. Disgusting.
I selected Swift Solar to remarbalite my pool off the back of reviews on Hello Peter. Biggest mistake of my life. My pool, which is supposed to be a dark blue, has massive white patches, the marbalite is crumbling and the mosaic work is shocking. Please feel free to contact me for pictures. On approaching the owners the owners with my complaints, not only were they they disinterested, but downright rude. Did not even bother to come and take a look. Said some discolouration was normal. Trust me, this is not normal!
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Swift Solar Pool Solutions's replyOfficial
19 Jul 2022, 18:55Hi Cheryl,
Thank you for taking the time to submit your review. Our client's opinion and feedback is always appreciated and encouraged. As we have addressed you before over on email, all your problem areas were discussed in full detail. You were made aware prior to starting the job that no marbelite application will display an opaque colour as it is a plaster mixed with white cement. Prior to doing the work we did recommend you go the fiberglass route to which you declined. Your photos of the swimming pool is on full display on our Facebook page for everyone to see and scrutinize. These pics were taken after the work was done as well as when the pool was filled.
We cannot be held responsible for chemical discoloration which occurs due to your pool cleaner not reaching the steps and over chlorination. Our work is always on a professional level and as your review would be the first 1 star in over a year I am positive the public would attest to that. As per our terms of trade we do mention to clients to reconsider the darkest colours as the ***mentation may pose problems in certain circumstances. I would recommend you fiberglass the pool and have a moroccan blue type top coat app**** as you may be more pleased with the end result.
Kind regards
Thank you for taking the time to submit your review. Our client's opinion and feedback is always appreciated and encouraged. As we have addressed you before over on email, all your problem areas were discussed in full detail. You were made aware prior to starting the job that no marbelite application will display an opaque colour as it is a plaster mixed with white cement. Prior to doing the work we did recommend you go the fiberglass route to which you declined. Your photos of the swimming pool is on full display on our Facebook page for everyone to see and scrutinize. These pics were taken after the work was done as well as when the pool was filled.
We cannot be held responsible for chemical discoloration which occurs due to your pool cleaner not reaching the steps and over chlorination. Our work is always on a professional level and as your review would be the first 1 star in over a year I am positive the public would attest to that. As per our terms of trade we do mention to clients to reconsider the darkest colours as the ***mentation may pose problems in certain circumstances. I would recommend you fiberglass the pool and have a moroccan blue type top coat app**** as you may be more pleased with the end result.
Kind regards
Swift Solar Pool Solutions's reply19 Jul 2022, 18:55
Official
Hi Cheryl,
Thank you for taking the time to submit your review. Our client's opinion and feedback is always appreciated and encouraged. As we have addressed you before over on email, all your problem areas were discussed in full detail. You were made aware prior to starting the job that no marbelite application will display an opaque colour as it is a plaster mixed with white cement. Prior to doing the work we did recommend you go the fiberglass route to which you declined. Your photos of the swimming pool is on full display on our Facebook page for everyone to see and scrutinize. These pics were taken after the work was done as well as when the pool was filled.
We cannot be held responsible for chemical discoloration which occurs due to your pool cleaner not reaching the steps and over chlorination. Our work is always on a professional level and as your review would be the first 1 star in over a year I am positive the public would attest to that. As per our terms of trade we do mention to clients to reconsider the darkest colours as the ***mentation may pose problems in certain circumstances. I would recommend you fiberglass the pool and have a moroccan blue type top coat app**** as you may be more pleased with the end result.
Kind regards
Thank you for taking the time to submit your review. Our client's opinion and feedback is always appreciated and encouraged. As we have addressed you before over on email, all your problem areas were discussed in full detail. You were made aware prior to starting the job that no marbelite application will display an opaque colour as it is a plaster mixed with white cement. Prior to doing the work we did recommend you go the fiberglass route to which you declined. Your photos of the swimming pool is on full display on our Facebook page for everyone to see and scrutinize. These pics were taken after the work was done as well as when the pool was filled.
We cannot be held responsible for chemical discoloration which occurs due to your pool cleaner not reaching the steps and over chlorination. Our work is always on a professional level and as your review would be the first 1 star in over a year I am positive the public would attest to that. As per our terms of trade we do mention to clients to reconsider the darkest colours as the ***mentation may pose problems in certain circumstances. I would recommend you fiberglass the pool and have a moroccan blue type top coat app**** as you may be more pleased with the end result.
Kind regards