LVdB
Lorraine Van den Berg

1 reviews | Active since Jul 2020

05 Jul 2020, 19:43

Swemgat Lynnwood

The worst service I have every received from any company. Truly atrocious. The Lynnwood branch employ (specifically Dawie Nel) gave me a quote to do over my whole swimming pool, which quote was already give to us on 4 October 2019. (please note that the first time he visited my premises to do the quote was 1 August 2019 and he only gave the quote on 4 October 2019). On 4 October 2019 we accepted his quotation and paid 60% deposit which amounted to R45 780.00 as we were anxious to finish our swimming pool before closing in December 2019, and which we were promised will be possible. From missed appointments to arriving late at my house, and for me telling him on a daily basis that he people came late they arrive at 11h00 then take lunch for another hour and then leaves at 15h00. There was no supervision or follow ups to check the progress at my house. Phone calls, WhatsApp’s, promises ...... these guys just never get back to you. On 3 January 2020 I made contact with him for an urgent appointment whereafter he informed me that he is in a meeting and will return to me without honouring same. On 6 January 2020 when I followed up again his wife informed me that he was in an accident and that I must make contact with Hendrik of Centurion. Hendrik was however not able to continue w with the work on the quotation that was given to us by Dawie. We tried during March 2020 to have a meeting with Dawie without any success. I will never recommend this Company the services is poor!!!!!

0
Replies (3)
Swemgat
Swemgat's reply06 Jul 2020, 15:08
Official
06/07/2020

Dear Lorraine

RE: Swemgat Lynnwood & Dawie Nel

I refer to my call today.  We will do everything to help solve the problem as it affects the Swemgat-group.

Yours sincerely

Hendrik Ehlers - CEO & Founder

ns.

For COMPLAINS: Please use the "contact us" form on the Swemgat-website  
LVdB
Lorraine Van den Berg's update25 Jul 2020, 07:19
Reviewer Update
Its now 3 weeks later without any feedback. I have no choice as to issue Summons against Swemgat they are useless there is no customer service or any attempt to solve any situation. Funny how they think we must be without a pool for a year
Swemgat
Swemgat's reply03 Aug 2020, 09:53
Official
I refer to my email on 31/7/2020 regarding Dawie Nel's franchise rights of Swemgat Lynnwood that was terminated.

He operated as an independent business and will have to take action against him. He does not respond to our communication. He now trades as Pools by Dawie.

Regards

Hendrik Ehlers