EB
Estelle B
1 reviews | Active since Jul 2025
22 Jul 2025, 11:50
Order online....worst ever. *****!
I placed an order on Swemgat’s website on 24 June 2025.I have received nothing. It has now been almost a month with no delivery, no updates or no refund.This level of service is completely unacceptable. I expected a professional experience when ordering from their website, but this has been incredibly frustrating and disappointing. I hope this review encourages the company to take customer service more seriously and resolve my issue urgently.
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Replies (1)EB
Estelle B's updateReviewer Update
23 Jul 2025, 18:50Mocked for Using My Consumer Rights
After waiting weeks for my order from 24 June 2025 with no updates, I finally received a refund 23July 2025.
But instead of a simple refund the owner posted a public Facebook video mocking me by name, saying: “Don’t be an Estelle and go to HelloPeter.” This was clearly aimed at me for submitting a legitimate complaint.
If I hadn’t complained on HelloPeter, I doubt I would have been refunded at all.
The unprofessional and mocking behaviour shown publicly is completely unacceptable and reflects poorly on the business. I hope others take note and proceed with caution.
After waiting weeks for my order from 24 June 2025 with no updates, I finally received a refund 23July 2025.
But instead of a simple refund the owner posted a public Facebook video mocking me by name, saying: “Don’t be an Estelle and go to HelloPeter.” This was clearly aimed at me for submitting a legitimate complaint.
If I hadn’t complained on HelloPeter, I doubt I would have been refunded at all.
The unprofessional and mocking behaviour shown publicly is completely unacceptable and reflects poorly on the business. I hope others take note and proceed with caution.
EB
Estelle B's update23 Jul 2025, 18:50
Reviewer Update
Mocked for Using My Consumer Rights
After waiting weeks for my order from 24 June 2025 with no updates, I finally received a refund 23July 2025.
But instead of a simple refund the owner posted a public Facebook video mocking me by name, saying: “Don’t be an Estelle and go to HelloPeter.” This was clearly aimed at me for submitting a legitimate complaint.
If I hadn’t complained on HelloPeter, I doubt I would have been refunded at all.
The unprofessional and mocking behaviour shown publicly is completely unacceptable and reflects poorly on the business. I hope others take note and proceed with caution.
After waiting weeks for my order from 24 June 2025 with no updates, I finally received a refund 23July 2025.
But instead of a simple refund the owner posted a public Facebook video mocking me by name, saying: “Don’t be an Estelle and go to HelloPeter.” This was clearly aimed at me for submitting a legitimate complaint.
If I hadn’t complained on HelloPeter, I doubt I would have been refunded at all.
The unprofessional and mocking behaviour shown publicly is completely unacceptable and reflects poorly on the business. I hope others take note and proceed with caution.