MS
Mo S
1 reviews | Active since Jul 2015
24 May 2024, 08:02
Pathetic Service!!!
Shocking service from this store, they don’t even deserve one star!!
Online order placed, and incorrect products sent. Firstly, they charge for the larger product option and send the smaller product. Secondly, one item was sent as either damaged/tampered. I sent evidence immediately via email to the store and after multiple calls and discussions with Zahra nothing gets resolved. The landline seldom works and they seem to be aware of this, emails remain unanswered indefinitely!! Apparently as the customer I am dependent on Zahra to speak to a Riaz to determine what route to follow!
Will never support this business again!!! Pathetic after sales service yet quick to take payment!
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Mo S's updateReviewer Update
24 May 2024, 09:51Update: Received a call from Riaz who assured me this would be resolved. He was excellent in keeping me updated throughout the process and went out of his way in resolving all concerns!! Great service from Riaz and he certainly changed my perception of Sweetmart! Thanks again Riaz!
MS
Mo S's update24 May 2024, 09:51
Reviewer Update
Update: Received a call from Riaz who assured me this would be resolved. He was excellent in keeping me updated throughout the process and went out of his way in resolving all concerns!! Great service from Riaz and he certainly changed my perception of Sweetmart! Thanks again Riaz!