No UIF payment from 2019

My baby was born in 18 July 2019, and I submitted my UIF documents to Sweet Dreamz in the first week of September and received an email acknowledging receipt of my documents on 12 September 2019. To date I have received no UIF payment and am getting no answers from the company. Initially communication was very good and we worked well together to resolve issues around my maternity claim, but as time passed it was only me asking them for feedback and, if I was lucky, would get answers. And the answer would remain the same: "I have spoken with the labour department regarding your claim yesterday and...." and then no further feedback until I would have to ask again what was happening.

I am beyond frustrated and have formally complained to the company directly in the past about this issue of feedback but there has been no improvement.

How can the company just expect me to wait for almost 3 years for any payout, and not keep me in the loop? I have read all the reviews on this site and have noticed that they respond to negative reviews with allegations towards the reviewers, so I am curious to see how my complaint will be handled. I have never formally complained online about a company and this is not easy for me to do, but I feel that there are no other options right now. I have even tried to resolve issues myself with the labour inspectors that visit my company and all of them say that I have outstanding info that must be handed in, I have paid my fees to have the Sweet Dreamz to handle this but still no success. No feedback and at this stage I feel as if I am an annoying customer that must just disappear.