TOTAL DISAPPOINTMENT

<p>I have recently ordered something from "Sweet Apple" It is a website where you are able to order goods online like groupon, takealot etc(never had a problem with Groupon or Takealot)...After placing AND paying for my order dated 28/03/2017, they friendly let me know on 29/03/2017 that they don't have the items that I am looking for in stock, it is at customs, thereafter i asked if i will receive these items before 08/04/2017 (bought it for my daughters bday) (giving almost 2 weeks for delivery) thereafter being told they are not sure, i then cancelled this order after being held on a line for 8 days, with the same excuse, the goods have not yet been cleared at customs. I then made a suggestion via email that instead of people paying their money for items that they do not have in stock, they need to say "out of stock" on the necessary items so that people DON'T pay money for something that I am quite sure i would not have gotten anyway! I am still struggling to get my money back from these people it is now 18 days and still i have heard nothing or seen any attempt at giving my money back BUT when you order you need to pay immediatley!! I was told to contact Anthony who apparently handles the refunds...well try and get hold of him!!! I have tried on numerous occassions and i am still awaiting a call back or smoke signal or something from him! PLEASE I am warning all of you DO NOT ORDER FROM THIS WEBSITE. I am also probably not the only person who has paid for stock and never received it or their money bac****! I have read a lot of reviews about this company and they are ALL not good, should have done that BEFORE i ordered from them!! </p>