The Swatch Group South Africa = A poor customer experience.

I do not know where to start with my experience with The Swatch Group South Africa.

I was going about my day, when I came across a very limited collection, the Swatch Group was offering. The Swatch X Bape collection to be more specific. I was excited at first seeing that 2/3 pieces were still available for purchase. I luckily managed to secure my pieces as I assumed they were in stock and would be delivered within a week of purchase. I paid R5020 for the items and could not wait for them to arrive.

A few days later I then received a call from The Swatch Group explaining that the timepieces were not in fact in stock, but had to be shipped from Switzerland. I accepted this assuming that the shipping would not take more than 2 weeks and I would receive these timepieces. It has now been a full month and I have still not received these timepieces. I have been told on two different occasions that the watches have been shipped but the first time I was told this, It was not true as they would have already arrived at my doorstep. On the 18th of September 2020, I had received word that the pieces should arrive by next week. For some reason, I can just see it not being delivered this coming week either.

I was offered a 30% discount for my next purchase with Swatch, but this has been one of the worst purchasing experiences that I do not believe I will ever conduct any business with this organization again. This is something I did not want to do but this is such poor service and I have seen a lot of negative reviews about the stores and how clients are treated. This organization needs to step up their quality and customer service experiences and well as its operational processes as it is shocking to be this poor with regards to customer service in 2020.