Swatchgroup Service

5 weeks ago I send my omega Watch via RAM Courier to Swatchgroup Johannesburg to put a new battery and waterproof. Since then I hear nothing, no reply on Mails, dont pick up the phone. I send a view Mails wastet my money to get hold of them. Eventually on day 3 someone picked up the phone. I told him am not happy. Eventually the Manager phoned me back and whe had a good conversation, becouse He is also German. I told him all the problems and He said he will try to fix it. But if the service will not improve it will definitly be the last time I give my watch for service