RJ
Riette J
1 reviews | Active since Sept 2017
08 Sept 2020, 21:55
SWATCH: Too good to make sales
I wanted to buy a swatch watch online from the RSA website using Paypal. I went on their F&Q and saw that the website noted this as a payment method. I thus proceeded with selecting the product and to checkout. Once at checkout, no paypal option was available. I then tried contacting them via the website. No response received. I contacted head office via their website. No response received. Horrible customer service if you do not even want to assist in making a sale. Can you imagine what the after sale service will be? If they do not want my money, I will happily spend it elsewhere. Perhaps a bullet dodged.
Helpful (0)
Replies (3)0
Replies (3)Swatch Group South Africa's replyOfficial
09 Sept 2020, 12:42Dear Riette J,
We sorry to hear of this experience! We can assure you this is not our normal business practice. Please can you send us your contact details on our facebook page messenger: https://www.facebook.com/SwatchSA/
Team South Africa | KRC
We sorry to hear of this experience! We can assure you this is not our normal business practice. Please can you send us your contact details on our facebook page messenger: https://www.facebook.com/SwatchSA/
Team South Africa | KRC
Swatch Group South Africa's reply09 Sept 2020, 12:42
Official
Dear Riette J,
We sorry to hear of this experience! We can assure you this is not our normal business practice. Please can you send us your contact details on our facebook page messenger: https://www.facebook.com/SwatchSA/
Team South Africa | KRC
We sorry to hear of this experience! We can assure you this is not our normal business practice. Please can you send us your contact details on our facebook page messenger: https://www.facebook.com/SwatchSA/
Team South Africa | KRC
RJ
Riette J's updateReviewer Update
15 Sept 2020, 17:10Good day. I did send my contact details, but have not received a response.
RJ
Riette J's update15 Sept 2020, 17:10
Reviewer Update
Good day. I did send my contact details, but have not received a response.
Swatch Group South Africa's replyOfficial
16 Sept 2020, 06:24Dear Riette J,
We have checked our Swatch South Africa Facebook inbox and we don’t see a message from you. Please let me know where you sent your details through so I can track for you.
Team South Africa ???????? | KRC
We have checked our Swatch South Africa Facebook inbox and we don’t see a message from you. Please let me know where you sent your details through so I can track for you.
Team South Africa ???????? | KRC
Swatch Group South Africa's reply16 Sept 2020, 06:24
Official
Dear Riette J,
We have checked our Swatch South Africa Facebook inbox and we don’t see a message from you. Please let me know where you sent your details through so I can track for you.
Team South Africa ???????? | KRC
We have checked our Swatch South Africa Facebook inbox and we don’t see a message from you. Please let me know where you sent your details through so I can track for you.
Team South Africa ???????? | KRC
