Swatch Poor Service

I took my watch to a branch in Sandton after it broke. The waiting period is 6-8 weeks. In the 9th week, I have to call & chase with them. They're not able to give me answers at the store. You call the head office, they take your details & no one calls back. I tried chasing again, but no one is picking up the phone.

How pathetic is the after-sales Swatch? I've actually had to buy a watch in the interim. I'll definitely never promote the product anymore with such a service. I'm very disappointed.