Shocking services from Swatch Group!

8 months issue unresolved! Warned Swatch group that I will be going to social media to complain. Recieved a request for further information but no one has come back to me! Just dont care attitude - shocking!

Here are the details of my ordeal to date: Always been a fan of the brand and own two watches. Decided to get a silver one from the branch at Mall of Africa around second half of last year. I travel alot and discovered only when i wore it in August that it made a huge sound - like a squeeky sound at the connection between the bands and the face. Not the usual ticking sound associated with Swatch. I returned from travels and went to hand in the watch for repairs. 4 weeks later i went back to the store to be told that there was no fault they could find but gave me a replacement - same model. I took it home and a few weeks later tried it on only to discover that it was worse than the first one. I took it back to the store. about 4 weeks later I went to collect only to be told that there was no fault found. Ironically the store manager agreed with me that he could hear the noise but the repair centre said in the report that there was nothing wrong. I could not get a refund or a return and exchange. I emailed the Swatch group in December 6th and did not recieve any response. on the 25th of Jan i recieved the read reciept notification which i requested on my email but no response. I emailed back to say that I am going the social media route because of the fact that they read my email but did not have the curteousy to respond. Cynthia Motlhabane contacted me to ask for the details of the repair. I sent her pictures of the watch - still in the box as well as the repair invoice on Saturday 26th Jan at 12.38pm. To date i have recieved no response from her or any other representative from Swatch.

So angry, upset and hugely disappointed..... i am definitely going to switch brands to maybe Fossil and hope that their customers are important to them. Such a pity because i really admired the brand Swatch and I loved their products only to be treated with disdain. They clearly don't care.