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Axolile T

1 reviews | Active since May 2020

08 Aug 2020, 16:56

****** and Bad Service

The level of ****** at the V&A waterfront store is really on the next level. The manager/owner really looked me down and asked me where did i get the watch that i was trying to book in for repairs. I am really sad and i ended up buy a fossil watch because for this service. Even when i went the to buy straps he told he doesn't have them and never offered to order them for me. Went to the canal walk store they order the straps for me. Please tell us if the V&A Swatch store is not for black people.

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Replies (4)
Swatch Group South Africa
Swatch Group South Africa's reply08 Aug 2020, 17:12
Official
Dear Xolile T,

We sincerely apologize for this experience. This is not the Swiss quality service we pride ourselves on.  Please can you Inbox us your contact details on our Facebook page so we can make contact with you. 

Link: https://m.facebook.com/SwatchSA/ 

Team South Africa ???????? | KRC 
AT
Axolile T's update09 Aug 2020, 15:52
Reviewer Update
You can email me, ***
Swatch Group South Africa
Swatch Group South Africa's reply09 Aug 2020, 15:59
Official
Dear Xolile T,

Unfortunately we can’t see your email address, the site has blocked it from showing to protect your personal information. Please can you send me your contact details on our Facebook page below:

https://m.facebook.com/SwatchSA/  

Team South Africa | KRC 
Swatch Group South Africa
Swatch Group South Africa's reply12 Aug 2020, 11:51
Official
Dear Xolile T, 

Thank you for allowing our Retail Manager to contact you to discuss your concerns. We will take the necessary actions to make your shopping experience in our stores better! As Matthys advised please make contact with him should you have any other queries, 

Team South Africa | KRC