Pathetic service

Last week was the fifth time that the pins holding the links together on my Swatch have fallen off. For the past four times, I have been understanding and patient while the watch was repaired in store. However, last week, I asked Boitumelo for a permanent solution as I could not keep taking the watch back. She was extremely rude and very unprofessional. So she logged the Swatch in for repairs and gave me a receipt to sign. The receipt stated that the glass, casing, strap and bezel was scratched which is not true, so I asked her to please show me where the scratches were which she couldn't do. At this point, she called her manager Zinhle who then proceeded to tell me that the watch was not new which meant that it was scratched, as these are the only two options available when sending the watch in. I agreed that it was not new but certainly not scratched and refused to sign the receipt, After much argument from them both, they eventually changed the scratched to worn, with no signatures on the changes which I had to ask for. My husband has 3 Swatches and I have 2 but this unacceptable service has insured that I will never again make a purchase at Swatch.