Not happy with the watch

<p>I bought a skin watch on the 3 January 2017 at Gateway swatch stall. The watch costs R1450.00. I was assisted by Talita whom was very professional and courteous. Also at the stall was also a professional lady called Nokulunga which we had a nice conversation with. Upon purchasing the watch, I noticed the colour was coming out on the edges and on top of that I did not like the colour of watch as it has a multicolored band of which she reversed the strands but I was still not convinced about but then I said to her, I'll take it and will exchange it in sandton as they might have more colours that are just one tone and that I'll be leaving for Johannesburg in the next few days. She said it is not a problem as it is still under guarantee for 7 days. On the 6th, I went to the sandton store and I was assisted by a friendly lady which I did not get her name until she referred my matter by unprofessional person by the name of Lungi, she took the watch and told me it is not on a reseable condition and then she proceeded by being sarcastic asking me, why did I buy the watch or whether I wanted to wear the day I bought it or I just wanted to have it with me only for me to exchange it later, I found that she was RUDE and her comment was unwarranted. Unfortunately, I left the receipt in Durban and asked her if she cannot call gateway and verify the receipt number as she said it's not just about the bank statement but the receipt number which again I found very condescending. She called gateway to verify my story of the watch which I told her that nokulunga assisted me but in case it was Talita only remembered nokulunga's name at the time as she there at the stall. She then told me she will call me back on Monday as the receipts have already gone to head office in edenvale which I then gave her my details and I told her that I will give gateway a call on my way out. I called Talita and told her that swatch sandton is giving me a headache regarding the watch and she said she doesn't understand why, she is Lungi giving me problems as the watch sold was on display. My perogative here, is if the watch is on display, many people try on watch and take it off, surely the colour will be compromised. I am still waiting for a call from Lungi, I am NOT looking for a refund but just to exchange the watch colour. Trust we will reach an amicable way forward. </p>