Jvdm
Johann van der merwe

1 reviews | Active since Aug 2014

09 Mar 2023, 07:45

Moonswatch Poor Quality and :ack of Communication

Before you buy the Moonswatch; At first glance, the watch looks fantastic, and it's an excellent collaboration between Swatch and Omega. But, unfortunately, this is where the hype dissipates. I bought the Moonswatch x Omega Jupiter from Swatch in Sandton City Mall on February 23; the watch screen was scratched after two days of casual wearing. I tried to get a refund which I knew would be a long shot, and the best I was offered was a free buff. I believed the watch was defective as it doesn't make sense that a watch costing R5280 would have a scratched screen in two days. I've had R2000 watches that never scratched. Nevertheless, I was instructed by the store to get in touch with Matthyss at head office to try and get the problem resolved as I thought a watch that scratched after two days was undoubtedly defective. Unfortunately, I never got hold of him after phoning twice daily for a week. The store eventually told me they were only willing to buff the screen. In conclusion, this is my first and last swatch, and I hope I've saved someone the headache of paying so much for a watch with a plastic screen. If anything, they should offer you a free watch screen protector when you buy the watch.

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