Horrible customer service

Bought my watch online in Dec 2020, after 6 months it started losing time or just stopping. Replaced the battery twice with no improvement. There are no Swatch shops in my area but this past weekend I went to the shop in Cape Town, Canal Walk. They kept my watch overnight and said it was working fine. This week it has stopped again twice. Phoned customer service who was meant to get back about a local repair shop, haven't heard back. I've always had Swatch watches but will never buy them again.