Don't waste your time (and money) buying a Swatch

We ordered a Swatch watch from Swatch online in August 2022. We were very disappointed as our order was not dispatched from Switzerland in time for our daughter's birthday and no one took the trouble to inform us. Days before our daughter's birthday and after a tedious battle via emails, we managed to get a watch delivered. We settled for something else as our first choice was not available (although it was in stock at the time of placing our order) My daughter had the watch for 1 month when the glitter started coming off from the strap. I informed Swatch who once again dragged their feet. Finally after sending several emails again, I got an answer from Michael Thlapi who said I could visit the Swatch store in Menlyn for a replacement. I told him we don't want a watch with cartoons or characters on it, as my daughter likes the sparkly, glittery ones. We arrived at Swatch Menlyn on Friday afternoon and a lady by the name of Wendy helped us. Menlyn did not have any substitute watches available so she called her Manager, Thobile. They found a sparkly glitter watch in Sandton and called them to confirm availability. I had to wait very long for confirmation and returned to Swatch twice to follow up....Wendy confirmed that she spoke to someone at the Sandton store and that they had stock and we can go get it. I asked for the name of the person she spoke to, and she told us to just ask for anyone. I explained to her that l live in Pretoria and going to Sandton was quite a distance for me. She again assured me that the watch is being kept aside and I need not worry. Just when I thought they cannot mess-up any further; I arrived at Swatch Sandton City today. Well, well, well! Yes, you guessed right! No watch!! None at all. Zip! Nothing with glitter and to make things even worse, they were not aware of any arrangements allegedly made by Wendy. I immediately called Thobile, store manager at Menlyn. She argued with the Sandton staff on my mobile phone and the phone was being passed from one staff member to the next. Long story short...I asked Thobile to send an email to Michael Thlapi (and cc me in on it) to explain the situation so they may come up with a solution but she ignored my request completely. I called her again to follow up (as I didn't receive her email) and left a message with Wendy but Thobile did not return my call. I am most frustrated and very upset. So here's to hoping that Swatch Group South Africa will read this review on Hellopeter and get themselves towards themselves and resolve our problem. Perhaps this, will get their attention. This is not acceptable team Swatch. You failed. I am so disappointed. You sure as hell make it easy for me not to like you.